We've compiled a list of the questions we are asked most frequently to make it easier for you to find the answers you're looking for! If you have a question that is not answered by this page, please contact us!

All of our caps are limited edition & as a general rule, we do not re-stock them once sold out. Although, if we deem that there is enough demand for a particular style to be re-stocked, we may look into it. The best way to register interest in a re-stock is to comment on our social media (InstagramorTikTok). Whilst we may not always be able to respond, we always keep note of how much interest there is in a particular product & will be notified when you comment.

All of our products will have a size guide which can be found in either the drop down tab or the 'Size Chart' link on the product page. We always recommend to contact us if you are having issues finding your correct size. Whilst we can offer exchanges on incorrectly sized items, all postage is at the expense of the customer & exchange approval is not always guaranteed. Please see our returns/refund policy for more information.

Our Copper Bands fit most people! They are approximately 16cm in length. If you are unsure if this will fit, cut a piece of string to 16cm and wrap it around your wrist so it sits flat against the wrist but not tightly. We also note that the ends of the bands can have between a 0mm & 2.5cm gap for comfortable wear.

Whilst our copper bands are coated in a skin safe sealant, unfortunately the only way to not get copper staining is by not wearing copper. The green stains received from wearing copper are the by-product of an oxidisation reaction that occurs when copper is in contact with oxygen. By sealing our bands, oxygen cannot react with the band, which means any oxidisation is reaction is pro-longed. With wear & time, the sealant will chip away and expose raw copper which will eventually oxidise and turn green. This may take anywhere between 2 months to a year or so to happen, it really depends on how often you wear the band and what kind of work you are doing whilst wearing it.

Please allow 1-3 days for order fulfilment in addition to shipping time. If you need your order sooner, please contact us.

Yes! We offer product customisation/wholesale manufacturing. If you own a business or just need some custom products, contact us to enquire about getting your products made! We can make almost any garment/accessory so get in touch if you're after something specific!

Yes! We are currently taking on stockist applications so if you run/work for a business that would like to stock Rawhide Rural, please use the 'Become a Stockist' page to enquire!

We ship almost completely worldwide! The list of countries we DO ship to is considerably larger than the countries we DON'T ship to, so we have included a list below of the countries we cannot currently ship to: 

Åland Islands, Andorra, British Virgin Islands, Brunei, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, French Southern Territories, Guernsey, Isle of Man, Jersey, Kiribati, Macau SAR China, Macedonia, Mayotte, Monaco, Nauru, New Caledonia, Niue, Norfolk Island, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Saint Martin, Samoa, San Marino, Solomon Islands, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, Svalbard & Jan Mayen, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Sahara.

If you don't see your country here & cannot select it at checkout, please contact us& we will be in touch with a solution!

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