FAQ's

Please allow 1-3 days for order fulfilment in addition to shipping time. All orders are shipped from our office in Roma, Queensland; via Australia Post. If you need your order sooner, please contact us.

We ship almost completely worldwide! Please see a list below of the countries we cannot currently ship to: 

Åland Islands, Andorra, British Virgin Islands, Brunei, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, French Southern Territories, Guernsey, Isle of Man, Jersey, Kiribati, Macau SAR China, Macedonia, Mayotte, Monaco, Nauru, New Caledonia, Niue, Norfolk Island, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Saint Martin, Samoa, San Marino, Solomon Islands, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, Svalbard & Jan Mayen, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Sahara.

If you don't see your country here & cannot select it at checkout, please contact us & we will be in touch with a solution!

Yes! We offer free shipping on all Australian orders over $250. Discounts are applied automatically at checkout.

Christmas order cutoff dates for 2025 are as below:

QLD: 10am AEST Thursday 18th December.

NSW, ACT, Vic, SA: 11am AEDT Wednesday 17th December.

NT: 9:30am ACST Wednesday 10th December.

WA: 8am AWST Monday 15th December.

Tas: 11am AEDT Tuesday 16th December.

New Zealand & United Kingdom: Monday 8th December.

Please note: These dates are specific to metro areas only. For rural or remote delivery areas, please allow additional time. We also recommend rural & remote customers to select express post for additional peace of mind.

Yes, we offer returns/exchanges up to 30 days after delivery. To lodge a return or exchange, use the returns & exchanges portal & follow the prompts.

We allow 30 days after receiving the item to lodge a return request.

Please allow up to 10 business days for our team to process your returned item. We will contact you with all updates as they come.

All of our caps are limited edition & as a general rule, we do not re-stock them once sold out. The best way to stay up-to-date with product re-stocks or new releases is to follow our social media pages (linked at bottom of page) or subscribe to our email list (bottom of home page.

All of our products will have a size guide which can be found in the 'Size Chart' link on the product page. We always recommend to contact us if you are having issues finding your correct size. Whilst we can offer exchanges on incorrectly sized items, all postage is at the expense of the customer & exchange approval is not always guaranteed. Please see our returns/refund policy for more information.

Our copper bands fit most people! They are approximately 16cm in length. If you are unsure if this will fit, cut a piece of string to 16cm and wrap it around your wrist so it sits flat against the wrist but not tightly. We also note that the ends of the bands can have between a 0mm & 2.5cm gap for comfortable wear.

While our copper bands are coated with a skin-safe sealant to help prevent oxidation, the only way to completely avoid copper staining is to refrain from wearing copper altogether.

The green marks sometimes left on the skin are a natural result of the oxidation process, which occurs when copper reacts with oxygen. Our sealant slows this reaction by creating a protective barrier; however, with regular wear and over time, the coating may gradually wear away, exposing the raw copper beneath. Once exposed, the metal will begin to oxidise, leading to the development of the characteristic green patina.

The timing of this process varies between individuals and can take anywhere from a few months to over a year, depending on how frequently the band is worn and the type of activities performed while wearing it.

Yes! We are currently taking on wholesale applications. Please use the 'Become a Stockist' page to enquire!